"Amazon is doing whatever they want," Edgar Cerda, a driver who's worked for two courier companies delivering packages for Amazon, told Business Insider. They said Amazon was profiting off cheap labor that it doesn't have to protect because it's outsourcing the job to companies that it doesn't adequately supervise. Others, including several labor experts, said they felt blame should be placed with Amazon, adding that the company was pressuring courier companies to deliver more, faster. Some drivers said they felt Amazon-affiliated courier companies were to blame for many of the problems they described. "We have worked with our partners, listened to their needs, and have implemented new programs to ensure small delivery businesses serving Amazon customers have the tools they need to deliver a great customer and employee experience."
"While it is impossible to characterize a network of thousands of delivery drivers based on anecdotes, we do recognize small businesses sometimes need more support when scaling fast," Amazon spokeswoman Amanda Ip said in a statement to Business Insider. In response to this story, Amazon said that some challenges exist within its wide network of delivery providers and that it's working to improve the system. Many of their accounts were supported by text messages, photographs, internal emails, legal filings, and peers. Drivers also described a physically demanding work environment in which, under strict time constraints, they felt pressured to drive at dangerously high speeds, blow stop signs, and skip meal and bathroom breaks. In interviews over the course of eight months, drivers described a variety of alleged abuses, including lack of overtime pay, missing wages, intimidation, and favoritism. But delivering that many packages isn't easy, and the job is riddled with problems, according to interviews with 31 current or recently employed Amazon-affiliated delivery workers with experience across 14 third-party companies spanning 13 cities. And the speed of two-day shipping is great for consumers. It often indicates a user profile.įor Amazon, paying third-party companies to deliver packages is a cost-effective alternative to providing full employment. Account icon An icon in the shape of a person's head and shoulders.
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